Shipping, Order Information and Returns:
Shipping: At White Witch Wares, how your order arrives to you is very important to us! We ship our products through the USPS / UPS Utilizing a state-of-the-art computerized tracking system. Since not all carriers deliver to P.O. Boxes we must have both your street and postal addresses. Sorry - NO C.O.D's.
Ordering: We accept Visa, Mastercard, Discover and American Express. All Credit Card orders are processed within 5 - 10 business days from the date the order is received. Orders placed on holidays or weekends will begin the processing proceedure the following business day. Completed orders ship out the following business day via UPS/USPS from the date the order is processed.
You are asked to include a contact phone number and email address if you have one during the ordering process this is used only in the event that we should need to contact you concerning your order.
All information is kept confidential and used for the sole purpose of providing you with fast, dependable service. We do not sell, publish or otherwise share your information with anyone. Once we have this information we will contact you back with the shipping cost.
Returns: In the event that any items or products arrive at your door damaged in some way, please return them to us within 15 days of the date of purchase. You can either be credited for your order or a replacement will be sent back to you if it is in stock. (shipping and handling charges are non-refundable) If you paid for your order by credit card a credit will be issued and will appear on your billing statement. We do require for all customers who return products and merchandise to pay for the return shipping. All purchases are FINAL unless your product or items arrive at your location broken or damaged. We do recommend that you pay for package insurance at the time you return your order. We cannot be responsible for lost or misdirected returns.
In addition to this:
We do not ship COD.
We do not ship to P.O. Boxes, we require a full street address.
We do not ship internationally at this time.
We do not participate in drop shipping.
We do not sell wholesale.
All sales are final unless the product arrives broken or damaged.
We do not pay for return shipments.
We ship through USPS / UPS only.
Thank you for your continued patronage,
White Witch Wares
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